Your Privacy and Security are a Top Priority at iHerb. Since our inception back in 1996, iHerb has never shared, rented, or sold any customer information to any other party -- and never will.
When you submit personal information on our website, we will protect your information both online and offline.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once we receive it. For example, we store your personal information on computer systems located in limited access, secured facilities. iHerb.com employees are trained and kept up-to-date on our security procedures.
iHerb takes reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.
If you opted to register with us, you established a password for your account, in which case your online account information will be protected by your password. We suggest that you do not share or disclose your password to anyone. You are responsible for the confidentiality of your account and password and are fully responsible for all activities that occur under your account and password. We suggest creating challenging passwords such as those with alpha-numeric combinations.
When you submit personal information on our website, your information is protected both online and offline. We can only access your credit card (but not your actual credit card information) to issue credits, never for actual charges. Only you can produce a charge by placing an order in your password-protected account.
While on a secure page, such as our order form which is hosted in a secure data facility, the lock-status icon of your web browser becomes locked. This indicates that the connection between your web browser and our web server is secured. While on a secure page, the 'http' on your browser changes to 'https'.
When you submit sensitive information (such as credit card number), that information is encrypted and is protected by encryption software which meets or exceeds industry standards - (Secure Socket Layer). While on a secure page, such as our order form which is hosted in a secure data facility, the lock icon at the bottom of the page in web browsers such as Firefox, Google Chrome and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
iHerb & Third Parties
Like most retailers, while you visit our websites, we are collecting information about that visit. We collect this information to improve our delivery of information and services to you. In order to collect this information, we utilize technology from third-party companies like Google. For example, we utilize Google Analytics to aid in website measurement. This software is employed to evaluate – anonymously and in aggregate – how people use the iHerb family of websites.
This software provides information about your device (e.g. computer, tablet, smartphone), the type of browser (e.g. Chrome, Safari, Firefox) and operating system (e.g. Windows, Macintosh, Android, iOS). We gather this information to make sure the websites are optimized based on the technologies the majority of people are using to access our websites.
Part of this technology utilizes internet “cookies.” Cookies are stored on your hard drive in the form of a text file. Most cookies are “session cookies” meaning that are automatically deleted when you close your browser. Other cookies are called “persistent” because they do not expire. Typically, these cookies allow us to provide targeting information about products and pricing. However you can easily remove them by following the directions in your browsers help file.
While this statistical data is collected, it is important to note that iHerb does not sell, rent or lease any of your personal information. Nonetheless, if required by law, we will release your personal information, as in the case of a search warrant, subpoena, court order, etc.
If you have any questions about this privacy statement, the practices of this site, or your dealings with our website, you can contact us at: [email protected]