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Important Notes:

Top Questions Asked by Our Customers:


New Changes in Canadian VAT Thresholds (Updated July 1,2020)

Under the new United States–Mexico–Canada Agreement (USMCA), the import tax exemption threshold will change from CAD 20.00 to CAD 40.00 and the import duty exemption threshold will change to CAD 150.00 for shipments arriving in Canada on or after July 1st, 2020.


I would like a refund. How long will it take? (Updated July 1, 2020)

Refund requests may take longer than usual for us to review. We promise all of our valued customers that we will address all refund requests as soon as possible. If you have contacted us regarding this, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by selecting 'How do I return a product?' below and following the instructions.


Request For Address Change (Updated July 1, 2020)

We cannot accommodate address changes after an order is placed. Therefore, please ensure that the address is correct before placing your order.


Are there any delays in order delivery? (Updated July 1, 2020)

Some, but not all carriers, are experiencing delays in order delivery. However, this is country and carrier specific. We recommend checking this page daily for specific carrier delays as our teams are constantly monitoring these matters and working with our great carriers to remedy this situation.



Regarding the COVID-19 Pandemic:


The health and safety of our customers and employees remains our top priority. We understand you may have concerns about COVID-19. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleanings of heavily-trafficked areas and hard surfaces.


During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.




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